This policy explains what information Blackburn Recovery Services collects through blackburnrecoveryservices.com, how we use it and the choices you have. It applies to this website only.
Information you give us
When you call, email, use the chat window or send a callback request on this site, you may share your name, contact details and information about yourself or a loved one. We use it only to respond to you, answer your questions and, if you ask, help you explore our services. Please do not share more personal or health information in a chat or email than you are comfortable with.
Callback requests
When you send a callback request, we receive the name, phone number and any optional details you choose to include, such as an email address, who the call is about, the best time to call and how you heard about us. Your request is emailed to our team and kept in our website system so we can follow up. We use it only to contact you and do not add you to a marketing list. Please do not include medical details in the form. You can ask us to delete your request at any time.
Information collected automatically
Like most websites, our hosting provider keeps standard server logs, such as IP address, browser type, pages visited and the date and time of a visit. We use this information to keep the site secure and working properly.
Analytics
We use Google Analytics to understand how visitors use this site, such as which pages are viewed, how people arrive and whether they tap to call or email us. Google Analytics uses cookies and collects information such as your browser, device, approximate location and pages visited. We do not send your name, phone number or anything you type into our forms to Google Analytics. You can learn more in Google’s privacy policy or opt out with the Google Analytics opt-out browser add-on.
Chat window
Our chat window is provided by Crisp. When you use it, Crisp processes your messages and any contact details you choose to give so our team can reply. Crisp may use cookies or similar technology to keep a conversation connected. You can learn more in Crisp’s privacy policy.
Videos
The background video on our home page is hosted on our own website. Other videos on this site are hosted by YouTube and do not load until you press play. When you do, YouTube may collect information under Google’s privacy policy.
How we use and share information
- To respond to your questions and requests
- To operate, secure and improve this website
- When required by law
We do not sell your personal information, and we do not share it for advertising.
Cookies and Do Not Track
This site uses cookies needed for it and its chat window to work, and Google Analytics cookies that help us understand how the site is used. You can block or delete cookies in your browser settings; some features may not work as well. Because there is no common standard for browser Do Not Track signals, this site does not respond to them.
Children
This website is intended for adults. We do not knowingly collect information from children under 13.
Your choices
You can ask us to tell you what information we have from your contact with us, or to correct or delete it, by reaching us using the details below.
Changes to this policy
We may update this policy from time to time. The date below shows when it last changed.
Contact us
- Phone: (888) 305-5422
- Email: info@blackburnrecoveryservices.com
- Mail: 12326 Venice Blvd, Los Angeles, CA 90066
Last updated: October 2026